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Last update: September 22, 2023

It is FLiiP’s policy to respect your privacy regarding any information we may collect while operating our Website or mobile app. This Privacy Policy applies to www.myfliip.com, www.fliip.ca, www.yoursubdomain.fliipapp.com (hereinafter, “us”, “we”, “www.myfliip.com”, or “FLiiP”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website or mobile app. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website or mobile app, how we use and protect this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website or mobile app and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website or mobile app, set forth the general rules and policies governing your use of our Website or mobile app. Depending on your activities when visiting our Website or mobile app, you may be required to agree to additional terms and conditions.

Website or mobile app visitors

Like most Website or mobile app operators, FLiiP collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. FLiiP’s purpose in collecting non-personally identifying information is to better understand how FLiiP’s visitors use its Website or mobile app. From time to time, FLiiP may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Website or mobile app.

FLiiP also collects potentially personally-identifying information like Internet Protocol   addresses for logged in users and for users leaving comments on https://myfliip.flywheelstaging.com blog posts. FLiiP only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Obtaining your consent

What does my consent entail?

By voluntarily providing us with your personal information, or by browsing our website or our application, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you provide us with the personal information of a third party, you represent that you have the necessary consent or authority to allow us to collect, use and disclose such information.

Your consent is valid only for the time necessary to achieve the purposes for which it was requested, which are described in greater detail below.

Please note that we collect, use and share only the personal information we need, unless the law allows us to handle it differently.

Can I withdraw my consent to the use of my personal information or refuse to provide certain information?

You can always withdraw your consent to the use of your personal information by contacting our Chief Privacy Officer, whose contact details are given below. You may also refuse to provide certain information at any time.

Keep in mind, however, that if you refuse to provide us with certain information or withdraw your consent to its use, we may not be able to provide you with all or part of our products and services, since certain information is essential to our customer relationships.

How we gather information

Certain visitors to FLiiP’s Website or applications choose to interact with FLiiP in ways that require FLiiP to gather personally-identifying information. The amount and type of information that FLiiP gathers depends on the nature of the interaction.

Data collected through the Website:

To enrich and perfect your online experience, FLiiP uses “cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a Website or mobile app stores on a visitor’s computer, and that the visitor’s browser provides to the Website or mobile app each time the visitor returns. FLiiP uses cookies to help FLiiP identify and track visitors, their usage of https://myfliip.flywheelstaging.com, and their Website or mobile app access preferences. FLiiP visitors who do not wish to have cookies placed on their computers can opt to refuse cookies when using FLiiP’s Website or mobile apps, with the drawback that certain features of FLiiP’s Website or mobile apps may not function properly without the aid of cookies.

Types of cookies we use:

  • Session cookies: These are temporary and enable us to remember your actions during a single browsing session. Once the browser is closed, these cookies are automatically deleted.
  • Persistent cookies: Primarily used for chat support, these cookies remain on your device after your browser has closed. They help us remember you over multiple sessions, offering a more personalized experience each time you visit.
  • Third-party cookies: We utilize third-party cookies for specific purposes such as ads and analytics. These are set by domains other than ours and can track your activities across different websites, providing us with insights into user behavior and helping advertisers deliver more relevant ads to you.

 

Voluntary information submission:

 

When you provide information to us, either through a form or other means, we collect and retain the given data. This includes:

  • Personal information: In order to complete a form, users need to provideamong other information, their name, email address and company name.
  • Usage information: The date and time of your engagement as well as the source or platform from which your submission originated.

 

Data collected through the application:

By accessing the FLiiP application, users consent to the collection of certain personally-identifying information that is necessary for the function and operation of the application and its features. This includes, but is not limited to:

  • Personal information: To create an account, users need to provide their name and email address. Then they can optionally give some additional personal information, such as their address, phone number, etc.
  • Financial information: To be able to process payment in the application, users need to provide their financial information, although this is not mandatory.
  • Geographical information: Approximate and precise location can optionally be shared by the users to enhance adaptability of the application.

Please be aware that we also collect personal information from the gyms that do business with us.

How we use information

We use this information for the following purposes of providing services and offering customer support when responding to inquiries and resolving issues. From time to time, we may also use this information to aid in providing a more personalized marketing and communications experience tailored to you.

Advertisements:

Ads may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by FLiiP and does not cover the use of cookies by any advertisers.

Links to external sites:

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Aggregated statistics:

FLiiP may collect statistics about the behavior of visitors to its Website or mobile app. FLiiP may display this information publicly or provide it to others. However, FLiiP does not disclose your personally-identifying information.

SMS and text messaging:

By providing your mobile phone number and opting in to receive SMS messages from us, you consent to our collection and use of your information. You can opt out of receiving SMS messages at any time by following the instructions provided in the messages or by contacting us directly. Please note that opting out may affect your access to certain services or information.

Email communications:

The email information you provide will only be used to send you the information you have subscribed to receive. We may also use your email address to communicate with you regarding your account and important notices about our services. You can opt out of receiving email messages at any time by following the instructions provided in the messages or by contacting us directly.

If we need your personal information for purposes other than those identified in this Privacy Policy or permitted by law, you will be notified and given an opportunity to consent.

With whom do we share your personal information?

FLiiP also shares information when necessary with third party service providers, in categories such as data hosting, communication distribution, analytics, location, payment processors, integration partners, customer service integration, and access systems.

FLiiP also works with third parties such as service providers and integration partners.

Service providers

FLiiP is engaged with service providers to handle the administration, and functionality of our services, Website and mobile app. In doing so, we may share personal information with these providers to facilitate the delivery of services on our behalf.

Integration partners

FLiiP customers have the option to integrate our services with external partners for expanded functionality, integrating services they already use with our own systems. 

It’s important to note that our roster of service providers may undergo periodic changes as part of our ongoing efforts to refine and optimize our services. More information can be found below on how information is gathered, used, and protected.

These third parties may access or process personal information in the course of providing services to us.  We limit the information we provide to these service providers to that which is reasonably necessary for them to perform their functions. You should be aware that their use of the information we provide to them is subject to legal restrictions, and that they are authorized to use your information only for the purpose of performing their functions. In fact, each of our contracts with our service providers contains commitments designed to protect the confidentiality of the personal information communicated. You should also be aware that information may be disclosed outside Quebec, as some of our service providers maintain facilities in elsewhere. 

Your personal information will not be used or disclosed for purposes other than those for which it was collected and in accordance with this Privacy Policy, except with your consent or as required or permitted by law. In particular, if sensitive personal information about you is to be used for purposes other than those for which it was collected, you will be notified and given an opportunity to expressly consent before such use is made. In addition to the uses authorized herein or by law, we undertake not to disclose, sell or otherwise transfer to third parties, or exchange with third parties, any information you provide to us.

Finally, please note that if we need to make a decision about you, we will ensure that the personal information we use to make that decision is up-to-date and accurate.

Who has access to your personal information at FLiiP?

Access to your personal information is limited to FLiiP’s personnel, agents and representatives who require access in the performance of their duties. Thus, all our sales and support teams have access to your personal information in order to be able to offer you our products and services.

Our employees are trained and made aware of the importance of protecting personal information. They have access only to the personal information they need for the purposes of which it was collected. Access to their computer sessions and to our offices are secure.

How we protect information

The security of your information is important to us. Internally, we have established protocols to prevent, detect and mitigate the impact of potential data breaches. All data in our system is encrypted in transit. All security incidents are documented and recorded in a register of confidentiality incidents for a period of 5 years. 

Any security incidents that are considered a privacy breach are reported to the appropriate authorities for investigation.  We will also notify you if such an incident has occurred and concerns your personal information so long as doing so does not hamper an investigation on this regard.

Remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. Accordingly, to the extent permitted by law, we cannot guarantee that information transmitted will not be lost, misused or altered, and we assume no responsibility for the information you transmit, nor for its use or misuse by you or any third party. You should always exercise care in handling and disclosing your information, in particular by avoiding transmitting it by unsecured e-mail.

We take your privacy seriously and continuously strive to maintain the highest standards of data protection. Our Chief Privacy Officer is responsible for overseeing our privacy practices and ensuring compliance with relevant privacy laws and regulations. On a regular basis, the Chief Privacy Officer conducts thorough reviews of our data handling processes, security measures, and third-party partnerships to identify and mitigate any potential risks to your privacy.

These reviews include an assessment of how information is collected, used, disclosed, and stored. Any necessary updates to our privacy policies, procedures, or agreements with third parties are made under the guidance of the Chief Privacy Officer to reflect evolving privacy best practices and legal requirements.

Where is your personal information stored?

Your personal information is stored on AWS servers. To access your personal information, simply contact our Chief Privacy Officer, whose contact details are given below.

How long do we keep your personal information?

We will keep your personal information only as long as we reasonably need it for the purposes for which it was collected or processed, in accordance with this Privacy Policy or to comply with the requirements of applicable law.

Once the preservation period has expired, we ensure that your personal information is destroyed, by permanently disposing of it. Destruction is carried out in a safe and secure manner, in accordance with applicable best practices.

Your information privacy rights

You have certain rights regarding your personal information. It is imperative that you understand these rights. These include:

  • The right to request access to the personally-identifying information we hold about you.
  • The right to request corrections to inaccurate or incomplete information.
  • The right to request the deletion of your personal information under certain conditions.
  • The right to withdraw your previously given consent.
  • The right to object to the processing of your personal information in certain circumstances.
  • The right to request a copy of your personal information. 
  • The right to require us to cease disseminating your personal information or to de-index any hyperlink attached to your name that provides access to your personal information.

 

To do so, we invite you to contact our Chief Privacy Officer, whose contact details are given below.

 

Privacy policy changes

Although most changes are likely to be minor, FLiiP may change its Privacy Policy from time to time, and in FLiiP’s sole discretion. FLiiP encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact us

If you have questions, concerns, complaints or requests regarding your personal information and this Privacy Policy, please contact us at the attention of our Chief Privacy Officer at:

info@myfliip.com

947 de Carillon Street,

Chambly, Quebec, Canada, J3L 2Z9

1-844-693-5447

You may also contact our Chief Privacy Officer to exercise your rights with respect to your personal information as set out in the previous section. Please note, however, that we will only consider a request for access or rectification of your personal information if it is made in writing, by a person who can prove his or her identity as the person concerned, in accordance with the applicable laws.

In any case, we promise to reply within 30 days of receiving your request.